Privacy policy

Welcome to TAV 

At TAV, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from tavpacific.com (“the Site”). By using our Site, you agree to the terms outlined here, along with our Terms & Conditions, Shipping Policy, and Returns Policy.

Information We Collect

When you visit or shop through our Site, we collect certain information to help us provide the best possible service and experience. This includes:

Order Information
 When you make a purchase, we collect:

  • Your name
  • Billing and shipping address
  • Contact details (email and phone number)
  • Payment information (e.g. credit card or other accepted methods)

Device Information
 We automatically collect data about how you access and browse our Site, including:

  • IP address
  • Browser type and version
  • Time zone
  • Pages you visit and how you interact with them

This helps us monitor for potential fraud and improve our website’s performance and user experience.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including arranging delivery and sending order confirmations or invoice
  • Communicate with you regarding your purchase or enquiries
  • Screen orders for potential fraud or security risks
  • Improve and optimize our website and services
  • Provide you with product updates, offers, or marketing content in line with your preferences

Sharing Your Information

We share your information only when necessary to provide our services or comply with legal obligations.
 For example:

  • Shopify powers our online store — you can review their privacy policy here: Shopify Privacy Policy
  • Google Analytics helps us understand how visitors use our Site — learn more here: Google Privacy Policy
  • You can opt out of Google Analytics tracking here.

We may also share personal information when required by law, such as to respond to a lawful request or protect our rights.

Advertising and Marketing

We may use your personal information to provide relevant advertising or promotional content. You can opt out of targeted advertising at any time via:

Do Not Track

Please note that we do not alter our data collection practices when a “Do Not Track” signal is detected from your browser.

Your Rights

If you are a resident of New Zealand, the Cook Islands, or any region covered by data protection laws such as the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your personal data
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the contact details below.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you would like your personal information deleted, please contact us directly.

Minors

Our Site is not intended for individuals under the age of 18. If you are under 18, please use the Site only with the consent and supervision of a parent or legal guardian.

Currency and Cookies

By using our Site, you agree to the use of cookies for essential website functions. For example, we may process your IP address to determine your location for currency conversion. This information is stored in a temporary session cookie, which ensures prices display in your local currency while you browse.

You can adjust your browser settings to refuse cookies, but some parts of our website may not function properly without them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

TAV Ltd
Attn: Legal & Development Director
P.O. Box 448, Avarua, Cook Islands
mariata@tavpacific.com